Question 1

What is BlazePDF?

Accepted Answer

BlazePDF is a hosted HTML-to-PDF API that lets developers generate high-fidelity, branded PDFs without running or maintaining their own headless Chrome server. It's designed as infrastructure — fast to integrate, highly reliable and capable of scaling with your workload.

Question 2

Who is BlazePDF for?

Accepted Answer

Developers, product teams and CTOs that need to programmatically generate PDFs (invoices, statements, certificates, reports, shipping labels, etc.) inside their application logic — and don't want to waste time managing PDF infrastructure.

Question 3

Do I need to maintain a server?

Accepted Answer

No, BlazePDF is fully hosted and scales automatically. Zero infrastructure to manage or maintain.

Question 4

How hard is integration?

Accepted Answer

Get started in 5 minutes with our 3-line API. We provide SDKs for 7+ languages and dedicated support to help you go live fast.

Question 5

Why choose Blaze PDF?

Accepted Answer

We're developers who tried numerous HTML to PDF services but found none that could reliably handle complex documents with multiple languages and tables. So, we built the PDF API we wished existed—faster, more reliable, easier to integrate, and 60% cheaper than competitors.

Question 6

Can I test safely before going live?

Accepted Answer

Yes, Sandbox mode is default. No credit card required, perfect for testing and development. Add sandbox: true to any request to avoid credit usage.

Question 7

How do I get started?

Accepted Answer

Sign up for a free account, get your API key from the dashboard, and make your first request. Our quick start guide gets you converting PDFs in under 10 minutes.

Question 8

What programming languages do you support?

Accepted Answer

BlazePDF works with any language that can make HTTP requests. We provide SDKs and examples for JavaScript, Python, PHP, Ruby, Java, C#, and Go.

Question 9

What type of content can I convert to PDF?

Accepted Answer

Any valid HTML/CSS document, including dynamic content, custom fonts, SVGs, tables, and even responsive layouts. BlazePDF renders exactly what your browser would.

Question 10

Will my PDFs preserve branding & fonts?

Accepted Answer

Yes, 50+ fonts & custom CSS supported. Your designs render exactly as they appear in the browser. We support Google Fonts, custom fonts, and complex CSS layouts.

Question 11

Do you support custom fonts and CSS?

Accepted Answer

Yes. You can include custom @font-face declarations and any modern CSS. BlazePDF renders the PDF exactly as your HTML page is styled.

Question 12

Do you support headers, footers and page numbering?

Accepted Answer

Yes. The Business and Enterprise plans allow fully custom headers and footers (including page numbers, logos and dynamic values).

Question 13

Can I use BlazePDF from a serverless function?

Accepted Answer

Absolutely — BlazePDF works seamlessly with serverless platforms such as Vercel, AWS Lambda, Google Cloud Functions, etc.

Question 14

Do you support webhook callbacks after PDF generation?

Accepted Answer

Yes. You can configure BlazePDF to POST to your webhook URL once the PDF is generated, including metadata and the download URL.

Question 15

Is my HTML or data stored?

Accepted Answer

No — we do not store input HTML or data used to generate PDFs. Only the generated PDF is stored if directed by you (and only temporarily, unless Enterprise agreement specifies otherwise).

Question 16

Can I add headers and footers to my PDFs?

Accepted Answer

Yes, you can add custom headers and footers with variables like page numbers, dates, and document titles. Full HTML/CSS styling is supported.

Question 17

Do you support password protection and encryption?

Accepted Answer

Yes, we support PDF password protection with user and owner passwords, plus granular permissions for printing, copying, and modifications.

Question 18

Can I add watermarks to my PDFs?

Accepted Answer

Yes, you can add text or image watermarks with full control over positioning, opacity, rotation, and styling.

Question 19

What page formats and sizes do you support?

Accepted Answer

We support standard formats (A4, Letter, Legal, etc.) and custom dimensions. You can specify margins, orientation (portrait/landscape), and exact pixel dimensions.

Question 20

How do you handle JavaScript and dynamic content?

Accepted Answer

We render pages with a full Chromium browser, so JavaScript executes properly. You can control timing with delays or wait for specific functions to complete.

Question 21

How do credits work exactly?

Accepted Answer

1 credit = PDFs up to 5MB in size. For larger PDFs: 7MB = 2 credits, 15MB = 3 credits, 22MB = 5 credits, and so on. Most business documents (invoices, reports, forms) use 1-2 credits. PDFs with high-resolution images, complex layouts, or large tables may use more credits.

Question 22

How can I estimate my credit usage?

Accepted Answer

Most typical business PDFs use 1-2 credits. Simple invoices and forms usually stay under 5MB (1 credit). Reports with images or complex tables might be 5-15MB (2-3 credits). You can test in sandbox mode (free) to see exact credit usage before going live.

Question 23

What determines PDF file size?

Accepted Answer

PDF size depends on: images (resolution and compression), fonts (embedded fonts add size), content length (pages and text), tables and complex layouts, and graphics/charts. Higher resolution images are the biggest factor in larger PDFs.

Question 24

How are you able to keep costs so low?

Accepted Answer

We run a lean team and keep our fixed costs to a minimum. Instead of pocketing the savings, we pass them on to you, our customers. We believe in building long-term relationships rather than maximizing short-term profits.

Question 25

What makes Blaze PDF more reliable?

Accepted Answer

Our infrastructure is built on AWS with auto-scaling capabilities, ensuring 99.99% uptime. We've stress-tested our system to handle millions of conversions without breaking a sweat.

Question 26

Do you offer a free tier?

Accepted Answer

Yes! Our Starter plan includes 100 free conversions per month, perfect for testing and small projects.

Question 27

How is usage billed?

Accepted Answer

We use a credit-based model. 1 credit = 1 under 5MB PDF. Choose monthly or annual billing and select the number of credits you need. You can upgrade at any time or toggle overage.

Question 28

Do you offer pay-as-you-go?

Accepted Answer

Yes. The Developer and Business tiers allow flexible credit-based usage without long-term commitments.

Question 29

Do you offer discounts for annual plans?

Accepted Answer

Yes — annual plans include 2 months free (pay for 10 months, use for 12).

Question 30

What happens if I exceed my monthly limit?

Accepted Answer

With overage billing enabled, your API will continue working and charge at metered rates ($0.001/credit for Developer, $0.0005/credit for Business). Without overage, your API returns usage limit errors.

Question 31

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Yes, you can change plans anytime from your dashboard. Changes take effect immediately, and we prorate billing fairly.

Question 32

Do unused credits roll over?

Accepted Answer

Yes, unused credits from paid plans roll over to the next month, so you never lose what you've paid for.

Question 33

Do you offer volume discounts?

Accepted Answer

Yes, our Enterprise plan includes custom pricing for high-volume usage. Contact us for tailored solutions and dedicated support.

Question 34

What payment methods do you accept?

Accepted Answer

We accept all major credit cards via Stripe. Enterprise customers can arrange invoice billing and ACH transfers.

Question 35

How do you count conversions?

Accepted Answer

Each PDF generation counts as one conversion. Sandbox conversions don't count toward your limit. Failed conversions are not charged.

Question 36

Can I see my usage and billing history?

Accepted Answer

Yes, your dashboard shows real-time usage, conversion history, and detailed billing statements. You can download invoices anytime.

Question 37

What if I exceed my plan?

Accepted Answer

Usage alerts + micro-tier options ensure no surprises. Easily upgrade or enable overage billing to avoid service interruptions.

Question 38

Do you offer refunds?

Accepted Answer

Yes, paid plans include a 30-day money-back guarantee. Contact support if you're not satisfied with the service.

Question 39

How secure is my data?

Accepted Answer

All data is transmitted over HTTPS. Documents are processed securely and deleted immediately after conversion. We never store your content unless you explicitly use our storage features.

Question 40

Do you comply with GDPR and HIPAA?

Accepted Answer

Yes, we support GDPR and HIPAA compliance. Use the is_gdpr or is_hipaa parameters to ensure sensitive documents are processed with additional security measures.

Question 41

Where are your servers located?

Accepted Answer

We have global infrastructure with servers in US, EU, and Asia-Pacific regions for optimal performance and data residency requirements.

Question 42

What support do I get in each plan?

Accepted Answer

Starter: Community/Email (best-effort), Developer: Priority email support with 99.9% SLA, Business: 24/7 priority support with <18h response and 99.99% SLA, Enterprise: Dedicated account manager with phone support and custom SLA.

Question 43

How fast do you typically respond?

Accepted Answer

Developer plan tickets are usually answered within 8–12 hours. Business and Enterprise tickets within under 6 hours (guaranteed <18h).

Question 44

What's your uptime guarantee?

Accepted Answer

We maintain 99.9% uptime with redundant infrastructure, automatic failover, and 24/7 monitoring. View our status page for real-time performance metrics.

Question 45

How fast are conversions?

Accepted Answer

Most PDFs generate in under 3 seconds. Complex documents with many images or JavaScript may take longer. Our global CDN ensures fast response times worldwide.

Question 46

Do you provide technical support?

Accepted Answer

Yes, all plans include email support. Paid plans get priority support with faster response times. Enterprise customers get dedicated support channels.

Question 47

Can you help with integration?

Accepted Answer

Absolutely! We provide comprehensive documentation, code examples, and integration support. Our team can help troubleshoot and optimize your implementation.

Frequently AskedQuestions

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